Privacy Policy
The short version
We collect minimal data: analytics to understand how people use the site, your email if you subscribe to our newsletter, whatever you put in our contact form, and, if you register for one of our live webinars, your name, your email, and your mobile number if you choose to give it for WhatsApp reminders. Our emails tell us when they're opened and which links are clicked, and our webinar and How Britain Saves pages count visits without using cookies. We don't sell your data, and the only advertising platform that gets anything from us is Meta, if you accept advertising cookies. We don't do anything creepy with it. If you want us to delete what we have, just ask.
Who we are
The Investors Centre (theinvestorscentre.co.uk) is operated by TIC Investments Ltd, a company registered in England and Wales (company number 15242358). Our registered address is Unit Gf4, Eagle House, Great Whelnetham, Bury St Edmunds, IP30 0UN.
For the purposes of UK data protection law, we're the "data controller" — meaning we decide how and why your personal data is processed.
We're registered with the Information Commissioner's Office (ICO), the UK's data protection regulator — registration reference ZC187367. You can check our entry on the ICO's public register any time.
What we collect and why
We only collect data that serves a genuine purpose. Here's exactly what we collect, why, and how long we keep it:
| Data | Why we collect it | Legal basis | Retention |
|---|---|---|---|
| Analytics data (pages visited, time on site, device type, rough location by country) |
To understand which content is useful and how people navigate the site | Legitimate interest | 14 months (GA4 default) |
| Advertising data (Meta Pixel) (the pages you visit here, your IP address and browser details, and a cookie identifier, only if you accept advertising cookies) |
To see which of our Facebook and Instagram adverts bring people to the site | Consent | The _fbp cookie lasts 90 days; Meta keeps what it receives under its own policy |
| Email address (if you subscribe to our newsletter) |
To send you the newsletter you signed up for | Consent | Until you unsubscribe |
| Email opens and clicks (when an email is opened and which links are clicked) |
To see which emails are useful and to spot delivery problems | Consent, asked when you sign up for our newsletter or reminders | Kept with your contact record |
| Contact form submissions (name, email, message) |
To respond to your enquiry | Legitimate interest | 2 years, then deleted |
| Webinar registration (first name, email address, and your mobile number if you give it) |
To register you for the session, send your personal join link, and remind you before we go live | Consent | 24 months after the session, then deleted |
| WhatsApp consent (your mobile number and a record of you opting in) |
To send your join link and reminders by WhatsApp, only if you tick the box | Consent | Until you reply STOP; your number then stays on your registration, marked as opted out, and is deleted with it |
| Webinar attendance (whether you joined the session, and for how long) |
To send you the right follow-up: the slides if you came, the replay if you missed it | Legitimate interest | 24 months after the session, then deleted |
| Campaign source (tags in the link showing which ad, email or post brought you to the registration page) |
To understand which channels actually work, stored alongside your registration | Legitimate interest | With the registration record |
| Visit statistics on our webinar and How Britain Saves pages (pages viewed, form and quiz steps, clicks on offers and videos, campaign tags, the page you came from) |
To see which pages and adverts work | Legitimate interest | 13 months |
| How Britain Saves results (your answer bands, never exact amounts; your ranking summary; your email address) |
To email you the results you asked for and, if you chose The Bull's Eye, to decide which emails suit you | Contract, for the results; consent, for The Bull's Eye and reminders | Answer bands 90 days; the rest 13 months |
| Cookie preferences | To remember your cookie choices | Legal obligation | 12 months |
We don't collect sensitive personal data (health, religion, political views, etc.). We don't buy data from third parties. We don't build profiles to sell to advertisers. If you register for a webinar we do record whether you attended, purely so we can send you either the slides or the replay rather than both — that's the extent of it, and it's never shared or sold.
Cookies
We use cookies — small text files stored on your device. When you first visit, our cookie banner asks what you're comfortable with. To change your choice, clear this site's cookies in your browser settings, and the banner will ask again on your next visit.
Essential cookies
These are required for the site to work properly. They remember your cookie preferences and keep things like the contact form functioning. You can't opt out of these without breaking the site.
Analytics cookies (Google Analytics 4)
If you consent, we use Google Analytics to understand how people use the site — which pages are popular, where people drop off, what devices they use. This helps us improve content and fix problems. GA4 data is anonymised and we've disabled data sharing with Google for advertising purposes. Google's privacy policy.
Advertising cookies (Meta Pixel)
If you accept advertising cookies, we use Meta's pixel to see which of our Facebook and Instagram adverts bring people to the site. It tells Meta which pages you visit here, along with your IP address, browser details and an identifier stored in a cookie called _fbp, which lasts 90 days. Meta may connect this with your Facebook or Instagram account and use it under its own privacy policy, including to show you adverts. It doesn't run unless you accept advertising cookies. Meta's privacy policy.
Our webinar registration pages
Our webinar registration pages sit on go.theinvestorscentre.co.uk. We built them ourselves, and they are hosted by Vercel. They set no cookies, store nothing on your device and carry no advertising pixels, which is why no cookie banner appears there. They do tell our own server which pages you view and which steps of the form you complete. They use a random visit id that lives only in the page, together with the campaign tags in the link that brought you (such as utm_source or fbclid) and the page you came from. If you register, that visit is stored with your registration so we can see which adverts and posts bring people to the sessions. We keep it for 13 months, and you can object by emailing us.
Affiliate links and third-party sites
We include affiliate links to investment platforms and brokers in our articles, our webinar materials and How Britain Saves. Many of these links pass through Impact, an affiliate network, which records the click so the platform can credit us. The destination site may place its own cookies and has its own privacy policy. We earn a commission if you sign up, but we don't receive any of your personal data from them.
We have no control over third-party sites. We'd recommend reading their privacy policies before signing up to anything.
Newsletter
If you subscribe to our newsletter, your email address is stored with beehiiv (our email provider, beehiiv Inc., based in New York). Because beehiiv is based in the United States, transfers outside the UK are covered by regulator-approved standard contractual clauses. beehiiv's privacy policy.
Every email includes an unsubscribe link. Click it and you're off the list straight away. beehiiv keeps your address marked as unsubscribed so you aren't emailed again, and if you'd like it deleted completely, just ask. No hard feelings.
What our emails tell us
Our emails are sent through HighLevel, and our newsletter through beehiiv. Both record when an email is opened, using a tiny image inside it, and which links are clicked, because links pass through their servers on the way. That includes service emails such as your results and your webinar messages. We use this to see which emails are useful and to spot delivery problems. We ask for your agreement when you sign up for our newsletter or reminders, and unsubscribing withdraws it. If you'd rather we didn't know, set your email app not to load images automatically.
Webinars and live sessions
We run free live webinars for people learning to invest. If you register for one, here's exactly what happens to your data.
Registering. You give us your first name and email address, and optionally your mobile number. Your details go to HighLevel, which holds our customer records and sends our emails and WhatsApp messages, and to WebinarJam, which runs the session. WebinarJam emails you a join link that's unique to you. Please don't share it: if someone else opens it, you get disconnected.
Before the session. We send you a confirmation, and WebinarJam sends your join link. Reminders follow as the session approaches. These are service messages about something you asked for, not marketing, and they stop once the session is over.
Attendance. WebinarJam tells us whether you joined and for how long. We use that for one thing: deciding which follow-up to send you. If you came, you get the slides. If you didn't, you get the replay. We don't score you, rank you or pass that information to anyone.
Afterwards. You get one follow-up email with the materials, which may mention our paid course. After that we stop — the final email says so, and we mean it. You can register for a future session any time, and that's an active choice you make rather than something we chase you about.
The tools involved. HighLevel (your contact record, our emails and WhatsApp messages), WebinarJam (the session, join links and attendance), Vercel (the registration pages) and Neon (the database that holds our visit statistics). Each processes data on our instructions under a contract, and none of them may use it for its own purposes.
You can ask us to delete your registration at any time by emailing ad**@*******************co.uk. Otherwise we delete it 24 months after the session.
WhatsApp reminders
When you register for a webinar you can choose to get your join link and reminders on WhatsApp. This is entirely optional. The box is never pre-ticked, and you can register without giving us a mobile number at all.
How consent works. If you tick the box, your join link arrives on WhatsApp straight away, and that tick is your agreement to the messages below.
What we send. Your join link when you register, then a reminder the day before and another an hour before, if there's time before your session. That's all, and all of it is about the session you signed up for. We don't call you, and we don't send WhatsApp messages about anything else.
Stopping. Reply STOP to any message and we stop immediately. You don't have to explain, and it doesn't affect your webinar registration: you'll still get everything by email. Your number stays on your registration, marked as opted out, and is deleted with it.
Who handles the messages. Messages come from The Investors Centre on +1 555 336 7420, a number provided by HighLevel (LeadConnector), an authorised WhatsApp Business Solution Provider. WhatsApp is operated by Meta, based in the US. Meta can see that a message was sent to your number and whether it was delivered, and message content is encrypted in transit. WhatsApp's privacy policy.
How Britain Saves
Our How Britain Saves check has its own privacy notice. In short, your answers stay in your browser unless you ask for your results by email. Then we keep your answer bands (never exact amounts) and your ranking summary with your email address: the bands for 90 days and the rest for 13 months. If you choose The Bull's Eye, you also get up to two reminders about our free workshop, each with a link that stops them. Which emails you get depends on your answers: nobody who tells us they're behind on payments gets offers or reminders.
Who we share data with
We don't sell your data. We share it only with:
Service providers — Google (analytics), beehiiv (newsletter), HighLevel (customer records, emails and WhatsApp messages), WebinarJam (webinar sessions, join links and attendance), Wistia (video hosting), Vercel (hosting for our webinar and How Britain Saves pages), Neon (the database behind those pages), Meta (WhatsApp delivery, if you've opted in), Impact (affiliate click tracking), CleanTalk (spam protection on our forms), CookieYes (your cookie choices) and our web hosting provider. Perspective and Make.com, which ran our earlier webinar registration pages, still hold the registrations made through them until that data is deleted. These companies process data on our behalf and are contractually required to keep it secure and use it only for the services they provide to us.
Advertising — Meta also receives data through our advertising cookies, if you accept them, and uses it for its own purposes too, as described under Cookies.
Legal requirements — If we're legally required to disclose information (court order, regulatory request), we'll comply. This has never happened.
International data transfers
Some of our service providers are based outside the UK: Google, beehiiv, HighLevel, WebinarJam, Wistia, Vercel, Neon (which holds our database in the United States), Impact and Meta (WhatsApp and advertising cookies) are all in the United States. Perspective is based in Germany and Make.com in the EU, though some of their own sub-processors operate outside the EU. When data is transferred outside the UK, we ensure appropriate safeguards are in place, through adequacy decisions, standard contractual clauses, or certification schemes like the UK extension to the EU-US Data Privacy Framework.
Your rights
Under UK GDPR, you have the following rights:
You can ask us to:
- Access — Get a copy of the personal data we hold about you
- Rectify — Correct any inaccurate data
- Erase — Delete your data ("right to be forgotten")
- Restrict — Limit how we use your data
- Object — Stop us processing your data for certain purposes
- Portability — Receive your data in a machine-readable format
- Withdraw consent — If processing is based on consent, you can withdraw it anytime. For the newsletter that's the unsubscribe link; for WhatsApp it's replying STOP; for cookies, clear this site's cookies and choose again when the banner reappears; for a webinar registration, just email us
To exercise any of these rights, email ad**@*******************co.uk. We'll respond within 30 days. There's no charge for most requests, though we may charge a reasonable fee if requests are excessive or unfounded.
How we protect your data
We use HTTPS encryption across the entire site. Access to personal data is limited to team members who need it. Our service providers maintain their own security certifications. We don't store payment details (we don't take payments).
No system is 100% secure, but we take reasonable precautions to protect what we hold.
Children
Our site isn't aimed at children under 18, and neither are our webinars. We don't knowingly collect data from minors. If you believe a child has submitted personal data to us, please contact us and we'll delete it.
Changes to this policy
We'll update this policy when our practices change or when the law requires it. The "last updated" date at the top tells you when it was last revised. For significant changes, we'll make it obvious — likely a note on the homepage or an email to newsletter subscribers.
Complaints
If you're unhappy with how we've handled your data, please contact us first — we'd like the chance to put things right. If you're still not satisfied, you can complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
Privacy questions?
Email Adam at ad**@*******************co.uk. He handles all privacy and data requests. We aim to acknowledge requests within 48 hours and fulfil them within 30 days.